Roadtrip terms of service
These terms apply when you use the Roadtrip real-use beta. Please read them together with the privacy notice.
1. About Roadtrip
Roadtrip is a product of Louis Clarence Peter, trading as Digital & Creative Solutions (DCS), a sole proprietorship registered in Zanzibar, Tanzania (BPRA business registration Z0000306690), located in Jambiani, Zanzibar. Support: info@hellodcs.com, every day 09:00–17:00 East Africa Time.
Roadtrip is software that helps riders find private car owners who are already travelling and want to share the cost of the journey. Roadtrip is not a taxi company and does not employ drivers. Trips on Roadtrip are strictly private, non-commercial cost-sharing on journeys the driver is already making: contributions help cover fuel and direct trip costs only, not commercial hire, taxi service or profit, and drivers are responsible for complying with ZARTSA and local transport rules.
2. This is a beta
The service is still being tested. Features may change, pause or have faults. New registration and new rides may be paused at times, for example while documents are updated. When that happens you can still see your trips, cancel bookings, report a concern and use your account tools.
3. Who can use Roadtrip
- You must be 18 or over. You confirm this when you register, and every driver and rider travelling on a Roadtrip booking must be aged 18 or over during this beta.
- One account can be used both to ride and to drive.
- To publish rides, your driver profile and vehicle must first be approved by Roadtrip. Approval can expire or be suspended.
- Drivers must have permission to use the vehicle and must hold a valid driving licence and valid Zanzibar/Tanzania motor insurance that covers their vehicle and any passengers carried on a private cost-sharing basis (without exclusions for cost-sharing contributions), carry no more passengers than the vehicle allows and drive safely. Riders should understand that Roadtrip does not provide separate passenger or trip insurance, and Roadtrip's review is not a government licence, an insurance guarantee or a promise that a trip is risk-free.
- During this beta, Roadtrip operates on Unguja (Zanzibar Island) only. There is no fixed end date; the beta may be updated, paused or ended with notice in the app.
4. Your account
Give accurate information and keep your password and saved recovery codes private. Do not use someone else's account or pretend to be someone else. Tell us straight away if you think someone has accessed your account. Support will never ask for your password or an unused recovery code.
5. Booking a ride
Check the route, pickup, date and time, vehicle, seats and contribution before you book. If a booking needs the driver's approval, it is not confirmed until the driver accepts. Use the booking chat to coordinate pickup. Arrival updates are entered by members and are not GPS tracking. Do not share identity documents or unnecessary personal details in messages.
6. Paying for a trip
- For bookings made in this beta, the rider pays the agreed contribution in cash, directly to the driver, after the trip.
- Roadtrip charges no platform fee for these bookings.
- Drivers must not ask for money before the trip.
- Roadtrip does not collect, hold or confirm cash payments. A completed trip in the app is not a receipt or proof of payment.
- If Roadtrip ever introduces a fee or new payment method, it will only apply to future bookings after you have been told about it.
7. Cancellations, no-shows and disagreements
You can cancel a booking in the app before departure. Roadtrip charges no cancellation fee and no no-show fine in this beta. Because payment is in cash after the trip, the app cannot refund or reverse a payment.
If something goes wrong (a no-show, a late start, an interrupted trip or a disagreement about the contribution), contact info@hellodcs.com with the booking details. Louis Peter reviews these reports using the booking record, trip chat and statements or evidence provided by both members, and aims to send an initial response within 24 hours during daily support hours (09:00–17:00 East Africa Time).
8. Respectful use
Do not threaten, harass, discriminate against, defraud or impersonate anyone, share other people's private information, arrange anything unlawful, or post content you do not have the right to share. Do not send spam or manipulate ratings, and keep reviews about the trip.
New or changed public names, driver introductions, ride descriptions and review comments are reviewed before others see them. Booking chat is delivered immediately, and you can report or block another member at any time. Blocking stops new contact but keeps your existing bookings and history. Reports are reviewed by Roadtrip support; we cannot promise an immediate response or a particular outcome.
9. Safety
Roadtrip is not an emergency service. If you are in danger, contact local emergency services. In Zanzibar and Tanzania, call 112 (Police and General Emergency) or 114 (Fire and Rescue).
We may suspend a driver or vehicle, or limit an account's ability to interact, to protect members. You will still be able to see your history and use your account and privacy tools. If a restriction is placed on your account, driver profile or vehicle, you will see a notice in the app and can ask for a review by emailing info@hellodcs.com (initial response target within 24 hours during daily 09:00–17:00 EAT support hours).
10. Your information and closing your account
The privacy notice explains how we use your information and how account deletion works. You can request deletion at any time. Stopping use of the app or cancelling rides does not by itself delete your account.
11. Responsibility and the law that applies
Roadtrip cannot guarantee that a suitable ride will be available or that a driver will accept your request. Drivers and riders are responsible for their own conduct during a trip. Nothing in these terms removes rights you have by law.
To the maximum extent permitted by law, Roadtrip and DCS are not liable for indirect, incidental or consequential loss, or for the actions, omissions, vehicles or conduct of drivers or riders. Nothing in these terms excludes or limits liability where it would be unlawful to do so. These terms are governed by the laws of Zanzibar and the applicable laws of the United Republic of Tanzania. If you have a complaint or dispute with Roadtrip, please contact info@hellodcs.com first so we can try to resolve it quickly; any legal claim that cannot be resolved informally is subject to the jurisdiction of the courts in Zanzibar.
12. Changes to these terms
Each version has its own number and date. Before an important change applies to you, you will be asked in the app to review and accept the new version before making new bookings or rides. Bookings you already made keep the terms and contribution agreed at the time.